K11 ARTUS is committed to providing a smoke-free environment for all residents and guests. Any violation will result in one-night rental penalty plus 10% service charge.

Our residences are for accommodation only, and must not exceed the maximum number of occupants permitted for each residence type at all times. For any violations, an additional charge equivalent to one (1) night's room rate plus 10% service charge and the enhanced room cleaning fee will be incurred. On the occasion that our residences are required for social or commercial purposes, our Sales team would be most delighted to assist. Please contact us for more information.

We would like to reiterate your safety and the well-being of our team members remains as our top priority. Please be aware of K11 ARTUS' health and safety guidelines of which you are required to observe and oblige at all times:

K11 ARTUS has the final right to interpret the requirements for providing the accommodation.

Please note that maintenance work of the restaurant will be carried out from October 26th to November 4th, 2025, and will resume normal operation from November 5th 2025.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos.

Informa a K11 ARTUS con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva.

Las personas menores de 18 años solo pueden alojarse si van acompañadas de alguno de sus progenitores o tutores legales.